Delivery and Returns

We hope that you are happy with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. Alternatively, you can use the contact us to cancel an order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made back to the paypal used to make the order.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Damaged/Faulty/Incorrect items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by emailing us via the Contact us

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection

This policy does not affect your rights under law as a consumer, which apply in addition.

The Return Process

Email us via the contact us and include your invoice number and name and address

Returning the Product

Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Please ensure that the returned parcel is properly sealed.

If you return your parcel please ensure you use a signed for service to help prevent parcels going missing.

However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

Processing the Refund

If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery to you or your notifying us of cancellation.

If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

Complaints

Please visit Contact Us if you have a complaint, or e-mail vegancosmeticsquest@gmail.com

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/